VoIP Hosted Phones Case Study

The customer
One of the largest independent car dealership groups in the UK with over 300 employees across its numerous sites, has been given a communications overhaul with VoIP hosted phones.

The pains
The company has a reputation for excellence in all areas, winning awards and accolades from many car manufacturers and automotive media, yet its legacy telephony systems were not matching the professional image the company had gained. With eleven garages across the North of England and the West Midlands, each with individual telephone systems installed and all with PBX connections to ISDN lines, the client was incurring huge costs for 2MB lease lines through another supplier for each location. They were also experiencing very slow internet speeds and high call costs for internal calls between locations.

The solution
Install a secure MPLS network to manage all of the internet traffic and replace the 2MB lease lines with up to 100MB of Ethernet connectivity at each site for faster, guaranteed internet access. Each pipe was then prioritised for voice and Gamma SIP trunks was overlayed to replace and rationalise the traditional ISDN lines. The hosted telephony package was then rolled out across the estate to give a centrally managed system. There are now over 220 endusers, which is expected to increase, as the company continues to expand.

Here to help you
For more information, please view our page on hosted telephony and then please contact us so we can start saving you money straight away, 01489 29 70 70.