Changes to 0800, 0845 and 0870 numbers

handset from vintage phoneYou may have heard there are changes coming on 1st July to 0800, 0845 and 0870 numbers. Here is the latest from OFCOM:

As from 1 July 2015 in accordance with Ofcom requirements:-

  1. All 080 (Freephone) numbers will be free to call from UK mobiles as well as from UK landlines. If you use 080 numbering, a higher rate will apply to calls to your 080 number(s) that do not come from landlines.
  2. All 084, 087 and 09 ranges (including 0845 and 0870) will have new charges (and revenue shares), which will be set at the number-range level (e.g. 0844 482, 0845 092). The rates on 084 may not exceed 7ppm (inc VAT), and on 087 may not exceed 13ppm (inc VAT). Callers to these numbers will be charged the service charge for the number range (e.g. 7ppm for 0844 482) plus an access charge set by their phone company (whether landline or mobile). 0870 and 0845 will cease to be included in bundled minutes.
  3. The service provider (the user of the number, i.e. your organisation) will be required to state the applicable service charge wherever a service number is published – e.g. website, catalogue, brochure, letterhead, email, business card etc. This must be of the style ‘Calls to this number cost 7 pence per minute plus your telephone company’s access charge’.
  4. The new arrangements do not require any telephone numbers to change. However, you may decide that this is an appropriate time to move to 03, the cost of calling which is included in all 01/02 landline bundles, and which requires no printed cost warning. We have a wide selection of 03 numbers available – often we can match your existing number, eg for 0844 482 1234, we could provide 0344 482 1234

If you need help with anything here, Digitool Box are able to manage or guide you through this whole process to ensure your business is compliant.