Choosing a phone system for your business is an important decision. If you get the right package, you can make your working environment more efficient and maintain customer satisfaction. With the right approach, you can choose the phone system that is best for your business.
Traditional v VoIP
You need to consider which package can work best for you- both in terms of cost and quality of service. What you choose can depend on practical considerations, such as whether or not you are going to be mainly office-based or you have a number of remote working employees.
Another aspect to consider when comparing options are the features. There is the physical amount of phones, as you may or may not need phones for everyone based in the office. There are also additional options, such as voicemail or call recordings. This can also be affected by factors such as whether or not you host conference calls, the amount of call traffic, and so forth.
Another way to compare systems is the call plans that are offered. For example, you may make a lot of calls to mobile phones or international calls. If this is not covered under the plan, you could end up with additional charges. It is worth checking to make sure that the call plan is appropriate to the volume and type of calls your office makes and receives.
One potential deciding factor is training. Having someone being able to train your employees to use your system can help reduce issues later on. It is worth asking to see if training is included in the phone system package.
People sometimes make the mistake of assuming an “unlimited” plan means that there are no restrictions. Certain numbers may not apply to the plan, so you should check this before agreeing to the plan. Also, ask if the contract is auto-renewal and the cancellation policy.
You may want additional features- if you are unsure, check to see if this affects the contract (it may be a fixed-term or rolling contract).
Checking reviews and feedback will make it easier to compare the different options available to you. Ideally, you should check at least three sites and a broad range of reviews (Be wary of excessively positive or negative reviews, especially if they are not specific about the system’s features).
If you are still not sure, it is possible to contact independent consultants to check what is appropriate to your needs. Some companies will also allow free trials so you can gauge this for yourself, deciding whether the phone system works for your requirements.
We can help
At Digi Toolbox Ltd, we believe in helping people find the right system that’s best suited to you. If you would like to find out more, please contact us today, and we will be happy to go over the options available to you so you can find the phone system that will work for you.