What Is Hosted Telephony And Why Should Your Business Use It?

Hosted telephony, also known as cloud telephony or hosted VoIP, uses an external provider’s private data centre.

Every business needs a phone system. Even self-employed individuals likely have a mobile number or virtual assistant.

Why should my business use it?

New technologies often raise cost concerns. Hosted telephony scales with your business growth, making it cost-effective. You pay per user monthly, avoiding unnecessary expenses. Installation is quick and causes minimal business disruption.

Are they reliable?

Traditional PBX systems once boasted superior connection reliability. However, today’s cloud-based connections are equally reliable. Plus, you save on maintenance and multiple phone line costs.

Is it secure?

Cloud systems often face security questions. But dedicated companies handle security and data recovery. If issues arise, they have backup plans, minimizing business downtime. In-house systems, on the other hand, require external maintenance when issues occur.

Better remote working

Increasingly, more people are looking into jobs that are more flexible, with the possibilities of remote working often factoring into their decision. With a cloud-based telephony system, it is easier for people to work from home or elsewhere, allowing people to work away from the office if they need to.

There are numerous other features that could be available such a single number for different devices, redirecting and call groups, but this will depend on the package you choose.

We can help

The needs of businesses change over time. Whether you are a small, medium or large business, we want to give you the best system to suit your needs. At Digi Toolbox Ltd, we will go over the options available to you, coming up with a package that will not only suit your current requirements but can also provide additional options that can be brought in as your business grows.

For more information or to discuss hosted telephony systems in more detail, please contact us today.