You may see companies advertise services such as ‘hosted telephony services’ or ‘cloud telephony’. But what exactly are telephony services? In this brief guide we look at what you can expect from the different types of services available and what will be best suited to your business.
Traditionally, businesses would have wired phone lines or hardware that was connected to those phone lines. A hosted telephony service allows you to communicate across your business without the need for physically wired phone lines. Typically, these will use broadband internet or a cloud-based service that can be handled by the provider.
This can also include internal calls. One of the major benefits of this to businesses is that this can significantly reduce the cost of phone bills. Furthermore, it is a lot more flexible. Whereas expanding your business would traditionally mean more costs as you installed more phone lines, now it is a lot easier to increase the scale of your business. Conversely, if you need to downsize then you do not have to go through the process of removing and uninstalling multiple phones lines.
This also applies to maintenance. If you have a physical phone line, then you also need to spend on maintaining and repairing phone lines. Traditionally, this would be what an IT department would do. By using a telephony service, you are freeing up their time to focus on maintaining the performance of your IT and ensuring your business runs as smoothly as possible.
Telephony services can also provide additional features that are not available with older styles of phone systems. For example, you can reduce unnecessary meetings by using a conference call feature. In addition to this, it is easier to obtain call data.
For example, if you work in a call centre, you can see on average how long a call takes. This can then take into account how long a customer is placed on hold, whether they are in a queue or someone is dealing with a customer enquiry. You can also use it to adjust when customers receive an automated message, so that people receive the message enough to know that they are on the line, but not repeated so often that they become irritated.
Another benefit of hosted telephony is an improved call transferring system. If you get the right hosting service then this can cut out a lot of the irritation people have with slow transfers. It is also possible to use for companies that want to incorporate remote working employees.
We can help
It can be difficult when comparing the different telephony services available. At Digitoolbox Ltd we want to give people the tools they need to make their business run smoother and become more productive. To find out more about the hosted telephony services and other beneficial digital tools that we can provide your business please contact us today and we will be happy to discuss your requirements in more detail.