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LOW COST, EASY TO DEPLOY AND USE, SECURE AND ENDLESSLY SCALABLE
Our fixed-line recording solutions are simple and unified. They record all fixed-line communications with unrivalled flexibility and security. It doesn’t matter where your organisation is based or what size it is - or whether your fixed-line system is brand new, legacy or a blend of both - our Intelligent Fixed-Line Call Recording solution provides a single, secure, globally scalable cloud platform for recording and analysing fixed-line TDM and IP voice communications in any location.
Our Intelligent Fixed-line Recording solutions are pioneering and more technologically advanced than traditional on-premise solutions, with digital quality recording. They simplify the storage, search and playback of recordings from any device in any location, all within a PCI-DSS compliant framework. The solutions are also low cost, operating on a transparent Softwareas- a Service model, easy to deploy and use, highly secure and endlessly scalable.
PAYMENT CARD DATA REMOVED FROM SCOPE
DTMF-control payment processing services prevent Primary Account Number (PAN) and Card Validation Value/ Code (CVV/CVC) data from entering the contact centre in any form - either voice, DTMF, or visually. DTMF tones entered by the end user are suppressed within our Cloud. This means that PAN and CVV/CVC data is never stored in customer call recording systems.
Existing call-recording systems are therefore removed from the scope of the customer’s PCI DSS assessment, alongside other systems such as call-handling software, and internal telephony.
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