IT and Telecoms Terms and Conditions
- Definitions
“Agreement” – The agreement for the sale and purchase of IT & Telecoms services and equipment as set out in this document.
“Customer” – The company or individual purchasing IT & Telecoms services from Digi Toolbox Ltd.
“Company” – Digi Toolbox Ltd.
- Estimates & Quotes
2.1 All estimates/quotes are valid for 90 days. After this period, the estimate/quote will either be reconfirmed or a new estimate will be provided.
2.2 The quoted price includes a reasonable number of amendments. Additional amendments or substantial modifications may incur extra charges.
- Payment
3.1 All invoices must be paid in full within 7 days of the invoice date unless otherwise agreed in writing prior to sale.
3.2 Payment is via Bank Transfer / BACS. Digi Toolbox Ltd is a VAT-registered company.
3.3 Additional work not specified in the agreed estimate/quotation is subject to a separate quotation and may affect the project delivery time.
3.4 A £50 service charge is payable on all overdue balances for reissuing each invoice at 28, 42, 66, and 80 days from the date of the original invoice.
3.5 Any customer not on direct debit will incur a £5.00 ex VAT administration fee per invoice.
- Title & Risk
4.1 The Company retains title to the equipment until full payment is received.
4.2 The Customer may not resell, lease, transfer, charge, or otherwise commercially dispose of equipment before full payment is made. The Customer must account to the Company for any proceeds from the sale or disposal and must keep such proceeds separate from any other funds.
4.3 Risk of damage or loss passes to the Customer at the time of delivery, irrespective of whether the title of the equipment has been transferred.
- Delivery & Installation
5.1 The Company will arrange for delivery to the site at an agreed date but is not responsible for delays beyond its control.
5.2 The Customer must provide and finance suitable accommodation and facilities for the operation of the equipment, including appropriate environmental conditions.
5.3 The Customer must finance any necessary building operations for cable ducts, cable holes, or chases. The Company may provide network providers for provisioning exchange lines, but is not liable for any delays.
5.4 Installation shall be considered complete upon the signature of the acceptance criteria. Minor outstanding issues should not delay final payment, but an agreed amount may be set aside for resolution.
- Cloud Licensing
6.1 All Microsoft 365 and other cloud software licences provided by the Company are subject to automatic renewal at their annual renewal point.
6.2 The Customer is responsible for providing 5 working days’ written notice prior to renewal if they wish to cancel.
6.3 Failure to provide such notice will result in automatic renewal for the next 12-month period, and full charges will apply.
- Leasing
7.1 If the Customer enters into a financial arrangement with a third party for leasing, they remain liable under this Agreement until full payment is received by the Company.
7.2 If leasing arrangements fall through, this Agreement remains enforceable, and full payment remains due.
7.3 Upon activation of the lease and upon the Company receiving full payment from the third party, any monies paid to the Company by the Customer will be reimbursed in full.
- Warranty & Liability
8.1 The Company warrants that equipment provided will be of satisfactory quality and fit for its intended purpose.
8.2 The Company is not responsible for failures caused by adverse local conditions, misuse, modifications, or non-compliant third-party accessories.
8.3 The Customer indemnifies the Company against any loss, damage, claim, demand, or liability arising from their negligence in the operation of the equipment.
8.4 Other than in cases of death or personal injury caused by negligence, the Company shall not be liable for indirect, economic, or consequential losses.
- Force Majeure
9.1 The Company is not liable for failure to deliver services if prevented by events beyond its control, including but not limited to natural disasters, strikes, or supplier failures.
- Cancellation
10.1 This Agreement may not be cancelled by the Customer except with written consent from the Company. The Customer will indemnify the Company for any incurred losses, including loss of profit, as a result of cancellation.
10.2 If a site survey determines that a proposed solution is not viable within the agreed contract scope and pricing, the Customer may cancel without penalty. However, the Company reserves the right to deduct the cost of the survey and associated expenses from any refunded deposit.
10.3 A notice period applies to the termination of IT & Telecoms services. For standard IT & Telecoms services, a 30-day notice period is required. For select connectivity products and Ethernet connections (leased line), the notice period is 90 days. Notice of termination must be provided in writing via email to [email protected] or directly to the Customer’s account manager. The notice period will commence from the date written confirmation of receipt is provided by Digi Toolbox Ltd.
- Non-Payment & Dispute Resolution
11.1 If payment is not received when due, the Company will issue reminders via email and telephone.
11.2 The Customer shall assume responsibility for all costs incurred in debt recovery, including legal fees.
11.3 Any disputes will be resolved through arbitration in accordance with English law.
- Data Circuits & Additional Charges
12.1 All data circuits are subject to a site survey. Additional charges may be imposed if necessary.
- General
13.1 This Agreement is governed by the laws of England and Wales.
13.2 The latest version of these Terms and Conditions is available on request and applies to all subsequent purchases by the Customer.
13.3 The Company reserves the right to modify these Terms and Conditions at any time, with the latest version applying to future transactions.
By engaging with Digi Toolbox Ltd for IT & Telecoms services, the Customer agrees to these Terms and Conditions.