Supporting Life Insurance Companies for Nearly 20 Years
Technology and support built around the way your business works
For nearly 20 years, Digi Toolbox has been supporting businesses within the life insurance and financial services sector, providing the technology, communications and ongoing support their teams rely on every day.
We understand that in life insurance, your technology isn’t simply something running in the background.
Your phones need to work. Your team needs access to the right systems. New starters need to be operational quickly. Customer conversations may need to be recorded. Management needs visibility of how teams are performing. Emails need to be secure and reliable.
When something goes wrong, you need a support team that understands the importance of getting it resolved quickly.
That’s where Digi Toolbox can help.
We Understand Life Insurance Businesses
Having worked alongside life insurance companies for many years, we’ve developed a strong understanding of the demands placed on their IT and communications infrastructure.
Many of the businesses we support operate busy sales environments, managing large volumes of incoming leads and outbound customer calls.
Teams can grow quickly. New employees can join at short notice. Users need to be added to systems, emails and telephone platforms while departing employees need to have access restricted promptly.
For growing companies, technology needs to be able to keep pace without becoming an obstacle.
Our job is to make that happen.
Let’s Have a Chat
We’d love to learn more about your business and how we can help.
hello@digitoolbox.com
01489 297070
Based in Hampshire, supporting businesses across the UK
One Support Team. Multiple Services.
Instead of managing separate companies for your IT, phones, connectivity and hardware, Digi Toolbox can provide a joined-up solution with one team to contact when you need us.
IT Support
Day-to-day technical support for your employees, helping resolve issues quickly and keeping your team working.
From individual user problems through to wider infrastructure requirements, our engineers are there when your business needs support.
Business Telephony
Flexible cloud telephone systems designed around busy sales and customer service environments.
Solutions can include call recording, inbound and outbound calling, additional numbers, user management and flexible caller ID options, plus advanced real-time and historical reporting to give you greater visibility of your team’s activity.
Email & User Management
We can create and manage employee email accounts, configure users and help control access to company systems.
When somebody joins, we can help get them operational. When somebody leaves, we can quickly restrict their access.
Marketing & Website Support
Our support doesn’t stop with technology.
Digi Toolbox also has an in-house digital marketing and website team, allowing us to support life insurance businesses with website development, SEO, social media, email marketing, paid advertising, design and wider digital marketing requirements.
Broadband, Wi-Fi & Networking
Reliable connectivity is essential when your employees depend on cloud systems, email and telephony throughout the working day.
We can support your broadband, office Wi-Fi and network infrastructure, including helping businesses plan technology requirements when expanding or relocating offices.
Business Hardware
Need laptops, PCs, monitors or equipment for new starters?
We can supply business-grade hardware, configure it and prepare it for your employees, helping take another job away from your internal team.
Supporting Your Team From Day One
Recruitment can move quickly within the life insurance sector.
You might know about a new starter weeks in advance. Sometimes, you might only have a day or two. Our team is used to working with businesses where employees need to be onboarded quickly.
Depending on your requirements, we can help with:
Email account creation
User setup and permissions
Telephone extensions and numbers
Laptop and PC configuration
Hardware supply
Network access
Software and Microsoft 365
Ongoing IT support
Where required, we can accommodate new user requests with as little as 24 hours’ notice.
The same applies when an employee leaves. Accounts and access can be restricted quickly, helping you maintain greater control over company systems and information.
See What’s Happening in Real Time
Key statistics can also be displayed through live dashboards and office wallboards, giving your teams immediate visibility of the KPIs that matter to your business.
Whether that’s outbound calls, inbound calls, average talk time or another agreed metric, your management team can have a much clearer picture of activity throughout the working day.
Understand How Your Teams Are Performing
Real-time call monitoring and reporting that turns your telephone data into useful business insight.
For busy life insurance sales teams, having a reliable telephone system is only part of the picture. Management also needs visibility of what is happening across the business.
Working alongside our telephony solutions, Digi Toolbox can provide real-time and historical call reporting, helping you understand how individuals, teams and departments are performing.
Monitor the information that matters to your business, including:
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Inbound and outbound call activity
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Calls made and answered
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Missed calls
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Average talk times
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Individual and team activity
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Call volumes throughout the day
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Performance across different teams or call groups
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Historical trends and comparisons
Why Choose Digi Toolbox as Your Digital Agency?
We understand that choosing a technology partner isn’t just about finding somebody who can fix a computer.
It’s about having a team behind your business that understands how you operate and how important your systems are to your employees.
With Digi Toolbox you benefit from:
Nearly 20 years supporting the sector
Experience working alongside businesses operating within life insurance and financial services.
One point of contact
IT, telephony, email, connectivity, hardware, websites and marketing available through one team.
Support for growing teams
Infrastructure and services that can adapt as your workforce changes.
Rapid onboarding and offboarding
Helping new employees get working quickly while promptly restricting access when people leave.
Telephony, monitoring & reporting built for busy sales environments
Solutions designed around businesses where incoming leads and outbound calls are central to everyday operations, with reporting that helps management understand activity and team performance.
A team that knows your business
The longer we work together, the better we understand your systems, employees and requirements.
More Than an IT Support Company
What makes Digi Toolbox different is the range of support we can provide under one roof.
Whether you’re a small life insurance business building your first team or an established company looking for a technology partner capable of supporting your next stage of growth, we’d love to have a conversation.
