The Beaumont Hotel

Case Study – 372 Extension Phone system in Mayfair London

Telephony

How We Upgraded The Beaumont Hotel’s Communication Systems Without a Moment of Downtime

Seamlessly installing and upgrading a state-of-the-art phone system across multiple hotel expansions, ensuring uninterrupted service and enhanced productivity, while integrating with their hotel management software suite.

Client Overview

Client Name

The Beaumont Hotel

Industry/Location

Luxury 5 Star Hotel / Mayfair, London, UK

Client Testimonial

“The team’s expertise and seamless execution ensured no disruption to our operations while delivering a transformative communication system. It has significantly improved our efficiency and guest experience.”

Alan Woods, Director Of Engineering

The Beaumont Hotel Case Study

The Challenge

The Beaumont Hotel required a modern communication system to support its operations, including a significant expansion in 2024. The project’s critical challenges included:

  • Replacing an outdated system without causing service disruptions.
  • Ensuring integration with existing systems, including the Tiger TMS for room bookings and Ascom fire alarms.
  • Providing an uninterrupted communication solution for the hotel’s operational needs.

The Solution

Our approach focused on delivering a scalable, efficient solution tailored to the hotel’s needs.

Phase 1 Installation (2022):

o Installed a 198-extension phone system alongside the existing infrastructure.

o Ensured a seamless transition without any downtime.

Phase 2 Expansion (2024):

o Integrated an additional 187 handsets into the new hotel wing.

o Expanded the Ascom fire alarm system into the new section.

Integration with Existing Systems:

o Successfully connected the Tiger TMS for bookings and housekeeping operations.

o Enhanced system features to improve functionality and efficiency.

Network Stability:

o Deployed the system on a dedicated leased line to guarantee zero downtime.

End-to-End Management:

o Comprehensive management of all communication devices, including room, front-of-house, and housekeeping phones.

The Results

The installation and upgrades delivered outstanding outcomes:

Improved Productivity

New features enhanced operational efficiency across departments.

Uninterrupted Service

No downtime during installation or system upgrades.

Enhanced Guest Experience

Reliable communication systems streamlined hotel services.

Scalable Infrastructure

Future-proof solution that supports ongoing growth.

Testimonial

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