The Beaumont Hotel
Case Study – 372 Extension Phone system in Mayfair London
Telephony
How We Upgraded The Beaumont Hotel’s Communication Systems Without a Moment of Downtime
Seamlessly installing and upgrading a state-of-the-art phone system across multiple hotel expansions, ensuring uninterrupted service and enhanced productivity, while integrating with their hotel management software suite.
Client Overview
Client Name
The Beaumont Hotel
Industry/Location
Luxury 5 Star Hotel / Mayfair, London, UK
Client Testimonial
“The team’s expertise and seamless execution ensured no disruption to our operations while delivering a transformative communication system. It has significantly improved our efficiency and guest experience.”
Alan Woods, Director Of Engineering

The Challenge
The Beaumont Hotel required a modern communication system to support its operations, including a significant expansion in 2024. The project’s critical challenges included:
- Replacing an outdated system without causing service disruptions.
- Ensuring integration with existing systems, including the Tiger TMS for room bookings and Ascom fire alarms.
- Providing an uninterrupted communication solution for the hotel’s operational needs.
The Solution
Our approach focused on delivering a scalable, efficient solution tailored to the hotel’s needs.
Phase 1 Installation (2022):
o Installed a 198-extension phone system alongside the existing infrastructure.
o Ensured a seamless transition without any downtime.
Phase 2 Expansion (2024):
o Integrated an additional 187 handsets into the new hotel wing.
o Expanded the Ascom fire alarm system into the new section.
Integration with Existing Systems:
o Successfully connected the Tiger TMS for bookings and housekeeping operations.
o Enhanced system features to improve functionality and efficiency.
Network Stability:
o Deployed the system on a dedicated leased line to guarantee zero downtime.
End-to-End Management:
o Comprehensive management of all communication devices, including room, front-of-house, and housekeeping phones.
The Results
The installation and upgrades delivered outstanding outcomes:
Improved Productivity
New features enhanced operational efficiency across departments.
Uninterrupted Service
No downtime during installation or system upgrades.
Enhanced Guest Experience
Reliable communication systems streamlined hotel services.
Scalable Infrastructure
Future-proof solution that supports ongoing growth.
Testimonial




