Choosing the right VoIP handsets is essential for modern businesses looking to stay connected, efficient, and scalable. With traditional phone systems rapidly being replaced by cloud-based alternatives, businesses across the UK are turning to VoIP to reduce costs, improve call quality, and support hybrid work setups.
At Digi Toolbox, we help organisations find the perfect VoIP solution tailored to their needs. Here are six key features you should look for when selecting VoIP handsets in 2025.
1. HD Voice Quality
Your phone system is only as good as the clarity of your calls. High-definition (HD) voice is a non-negotiable feature in today’s business environment.
Why it matters:
- Crystal-clear audio improves communication
- Reduces misunderstandings during calls
- Enhances the professionalism of your customer interactions
Look for VoIP handsets that support wideband audio codecs like G.722 to ensure top-notch call quality.
2. Power over Ethernet (PoE) Support
Modern offices need flexibility and efficiency. PoE allows your VoIP handset to receive power and data through a single Ethernet cable.
Benefits include:
- Reduced cable clutter
- Easier desk setup and mobility
- Cost savings on separate power adapters
All of Digi Toolbox’s recommended handsets are PoE-ready.
3. Compatibility with Hosted Phone Systems
If you’re moving to a cloud-based phone solution, your handset needs to be compatible with your hosted phone system. Not all VoIP phones work seamlessly with every provider.
Key compatibility factors:
- SIP protocol support
- Auto-provisioning options
- Cloud management portals
Our hosted phone systems are compatible with leading VoIP handsets, ensuring smooth integration and configuration.
4. User-Friendly Interface
A sleek handset design is great—but it must also be functional. A user-friendly interface makes it easier for staff to access key features like call transfer, conferencing, voicemail, and directories.
Look for:
- Large, backlit screens
- Customisable soft keys
- Intuitive menu navigation
Good UI design means less training and fewer mistakes.
5. Secure Connectivity
Cybersecurity isn’t just for computers. VoIP handsets handle sensitive data and must be secure to protect against eavesdropping and fraud.
Essential security features:
- TLS and SRTP encryption
- Secure firmware updates
- VPN and firewall support
Digi Toolbox ensures all recommended handsets meet stringent UK security standards.
6. Scalability and Future-Proofing
Your business will evolve—your telephony should too. Choose VoIP handsets that can scale with your team and adapt to future upgrades.
Future-ready features include:
- Support for expansion modules
- Bluetooth and headset compatibility
- Integration with CRM and collaboration tools
With remote and hybrid work here to stay, flexibility is a key part of your VoIP strategy.
Choosing the right voip handsets means thinking beyond price. You need a device that enhances your operations, keeps your team connected, and offers long-term value.
At Digi Toolbox, we offer expert advice and fully managed VoIP solutions—whether you’re upgrading from an old system or starting fresh.
Let us help you find the right VoIP handset for your team’s needs.
Contact Details:
If you would like to find out more, please get in touch with us to discuss your requirements or book a meeting with a specialist at a time that works for you.
Phone: 01489 297070
Email: hello@digitoolbox.com
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Frequently Asked Questions (FAQs)
What is a VoIP handset?
A VoIP handset is a telephone device that uses Voice over Internet Protocol (VoIP) technology to make and receive calls over the internet, rather than traditional analogue phone lines.
Can I use VoIP handsets with my existing phone system?
It depends on your current setup. If your system supports SIP (Session Initiation Protocol), most VoIP handsets will be compatible. However, you may need configuration support or a hosted phone system upgrade for full functionality.
Are VoIP handsets secure?
Yes—when configured correctly. Leading VoIP handsets come with built-in encryption protocols like TLS and SRTP to secure your communications.
