VoIP phone systems UK businesses use today offer a flexible, cloud-based alternative to traditional business communications. Instead of relying on traditional phone lines, VoIP allows businesses to make and receive calls over an internet connection, with access to features such as call routing, mobile apps, CRM integrations and remote working.
With a wide range of VoIP systems and providers available, choosing the right option will depend on your team size, working arrangements, required features and existing business infrastructure. In this guide, we look at five well-known VoIP phone systems and providers to help you understand some of the options available to UK businesses.
If you’re considering moving your business communications to the cloud, Digi Toolbox can help you choose and implement a hosted phone system suited to your requirements.
5 VoIP Phone Systems UK Businesses Can Consider
1. RingCentral MVP
RingCentral MVP is a comprehensive cloud-based VoIP solution offering voice, video, messaging, and collaboration tools. It’s ideal for businesses seeking an all-in-one communication platform.
Key Features:
- Business voice calling
- Video meetings and team messaging
- CRM and business software integrations
- Desktop and mobile apps
2. bOnline
bOnline provides VoIP and cloud-based phone services aimed primarily at small UK businesses. Its services are designed to provide businesses with essential call management features while allowing teams to make and receive calls across different devices and locations.
Key Features:
- Business VoIP calling
- Call forwarding and voicemail
- Virtual receptionist features
- Desktop and mobile calling options
3. 3CX
3CX is a business communications platform that combines VoIP calling with video conferencing, messaging and other communication tools. It can be deployed in different ways, giving businesses flexibility over how their phone and communications system is managed.
Key Features:
- Business VoIP calling
- Video conferencing
- Live chat and messaging
- Call recording and reporting
- Desktop and mobile apps
4. Vonage Business Communications
Vonage Business Communications is a cloud-based communications platform designed to help businesses manage calls, messaging and other communication tools across office and remote teams. It also supports integrations with a range of commonly used business applications.
Key Features:
- Business voice calling
- Call routing and management
- Desktop and mobile apps
- Business software integrations
- Call reporting and analytics
5. BT Cloud Voice
BT Cloud Voice is a cloud-based business phone solution designed to provide calling and communication features without the need for a traditional on-site phone system. It can support businesses with multiple users and locations while providing centralised control over business communications.
Business voice calling Call management and routing Desktop and mobile calling Support for multiple users and locations Centralised system management
What Are the Benefits of VoIP for Businesses?
Moving to a VoIP phone system can provide several advantages for UK businesses, particularly those with remote teams, multiple locations or plans for future growth.
- Lower Costs: VoIP can reduce the need for traditional phone infrastructure and may help businesses manage communication costs more efficiently.
- Scalability: Users and phone numbers can be added or changed as your business requirements develop.
- Flexible Working: Employees can make and receive business calls from different locations using compatible phones, computers and mobile devices.
- Advanced Call Features: VoIP systems can provide features such as call routing, voicemail, call recording, analytics and auto attendants.
- Business Integrations: Many VoIP platforms can integrate with CRM systems and other business applications to help streamline communication and customer management.
- Business Continuity: Cloud-based communications can provide additional options for routing calls when employees cannot access their usual workplace.
VoIP Phone System FAQs
What should I look for in a business VoIP system?
Consider the number of users you need to support, how and where your team works, call management features, integrations, scalability and the level of support available. The right system should fit your current requirements while giving you flexibility as your business develops.
How do I choose the right VoIP provider?
Look beyond price and compare the features, reliability, support and flexibility offered by each provider. It is also worth considering how easily the system can integrate with your existing business tools and whether support is available when you need it.
What internet connection does VoIP require?
VoIP relies on your internet connection to carry calls, so a stable business broadband or leased line connection is important. The connection required will depend on factors such as the number of simultaneous calls, other internet usage and the size of your team.
Do I need new phones to use VoIP?
Not necessarily. Depending on the system, users may be able to make and receive calls using compatible VoIP handsets, desktop applications or mobile apps. Existing equipment may also be compatible in some circumstances.
What is the difference between VoIP and a traditional phone system?
Traditional phone systems historically relied on dedicated telephone lines and on-site equipment. VoIP carries calls over an internet connection and can provide greater flexibility for remote working, multiple locations and adding or changing users.
Need Help Choosing a Business Phone System?
Choosing the right VoIP solution depends on how your business operates, the number of users you need to support and the features your team requires.
Digi Toolbox provides straightforward advice and business telephony solutions tailored to your requirements, with UK-based support from initial planning and setup through to ongoing management.
Based in Hampshire and supporting businesses across the UK, our team can help you find a phone system that works for your business today and can adapt as your requirements change.
Speak to our team to discuss your business communication requirements.
Phone: 01489 297070
Email: hello@digitoolbox.com
